Privacy policy

Last updated: April 7, 2026

This Privacy Policy describes how Mach 10 Moto / M10M, operated by SKYPRISM GENERAL TRADING FZ LLC, registered in RAKEZ, Ras Al Khaimah, United Arab Emirates, collects, uses, stores, shares, and otherwise processes your personal information when you visit our website, place an order, contact us, or otherwise interact with our store and related services.

Our store is hosted on Shopify, and our products are fulfilled through third-party print-on-demand and shipping partners. This means that some of your personal information may be processed by Shopify and by carefully selected service providers that help us operate the store, process payments, fulfill orders, ship products, prevent fraud, and provide customer support.

By using our website or purchasing from us, you acknowledge that your personal information will be handled as described in this Privacy Policy.

1. Who We Are

For the purposes of applicable data protection laws, SKYPRISM GENERAL TRADING FZ LLC is generally the controller of the personal information that we collect through this store for our own business purposes.

However, some third parties may process your personal information under their own roles and legal responsibilities. For example, Shopify may process certain personal information to host and operate the store and, in some cases, for its own platform-level purposes. Where our fulfillment providers process personal information in order to manufacture and ship your order on our behalf, they generally do so as processors or service providers acting for us.

2. Personal Information We Collect

Depending on how you interact with our store, we may collect the following categories of personal information:

Your contact and identity details, such as your name, billing address, shipping address, email address, and phone number.

Your order and transaction details, such as the products you purchase, your cart contents, order history, delivery information, payment confirmation, refunds, replacements, and customer service records.

Your payment-related information, which may be processed by Shopify and our payment providers in order to complete transactions. We do not describe every technical payment flow in this policy, and payment processing may also be subject to the terms and privacy policies of the payment provider used at checkout.

Your account information, where applicable, such as login credentials, saved preferences, and information associated with any customer account you create.

Your communications with us, including support emails, messages, reviews, comments, and other correspondence you send to us.

Your device, browser, and usage data, such as IP address, browser type, device identifiers, pages viewed, referring pages, time spent on the site, and interactions with our store.

Your marketing and consent preferences, including whether you have subscribed to promotional emails or provided or withdrawn consent for certain cookies or advertising-related technologies.

3. How We Collect Information

We collect personal information in several ways.

We collect it directly from you when you place an order, contact us, sign up for marketing communications, create an account if available, submit a form, or otherwise provide information to us.

We collect it automatically through cookies and similar technologies when you browse or interact with the store.

We receive it from service providers and partners that help us operate the business, such as Shopify, payment processors, fraud-prevention services, fulfillment providers, shipping carriers, analytics providers, and customer-support tools.

In limited cases, we may also receive information from advertising, social media, or technology partners where you interact with our store or brand through their services.

4. How We Use Your Personal Information

We use your personal information to operate and improve our store and business, including for the following purposes.

To provide our services, process orders, arrange payment, manufacture products, ship orders, communicate about purchases, and provide customer support.

To manage our business operations, including record-keeping, reporting, fraud prevention, dispute handling, troubleshooting, site administration, and internal analysis.

To improve our website, store experience, products, and customer communications, including by understanding how customers use the site and which products or pages are most relevant.

To communicate with you about your orders, service updates, account matters where applicable, and customer-service issues.

To send marketing communications where permitted by law and where we have the necessary consent or another valid legal basis. You can unsubscribe from promotional emails at any time using the unsubscribe link in the message or by contacting us.

To comply with legal obligations, respond to lawful requests, enforce our policies and Terms of Service, and protect our rights, customers, and business.

5. Cookies, Pixels, and Similar Technologies

Our store may use cookies, pixels, tags, web beacons, scripts, and similar technologies provided by Shopify and other service providers to keep the store functioning, remember your preferences, measure performance, understand store usage, and, where permitted, support analytics, personalization, and advertising.

Depending on your location, applicable law, and our current Shopify privacy settings, you may be shown a cookie banner or other consent controls when you visit the site. You may also be able to change your preferences later through the cookie preferences tools made available on the store where applicable.

Please note that blocking certain cookies or similar technologies may affect how the store functions.

6. Marketing, Advertising, and Shopify-Related Data Use

We may use personal information for marketing and advertising purposes, including email marketing and, where enabled, ad measurement, audience building, retargeting, or similar promotional activity carried out by us or our service providers.

Our store is powered by Shopify. Depending on the Shopify features, privacy settings, pixels, apps, and advertising tools enabled on our store from time to time, Shopify may process certain customer data to provide storefront, checkout, analytics, personalization, privacy, or other platform services.

If Shopify features that involve broader data use, enhanced services, or data-sharing controls are enabled for our store, customers may also have rights or controls available through Shopify’s own privacy tools and privacy portal in addition to the rights that can be exercised directly with us.

7. How We Share Personal Information

We do not sell your personal information in the ordinary sense of exchanging it for money. However, we may share personal information with trusted third parties where necessary to operate our store and business.

This includes sharing with Shopify, payment processors, print-on-demand and fulfillment providers, production partners, shipping carriers, fraud-prevention providers, analytics providers, hosting and IT providers, customer-support tools, email and marketing providers, and professional advisers where necessary.

We may also share information when required by law, to respond to valid legal process, to protect our rights or the rights of others, to investigate fraud or abuse, or in connection with a reorganization, merger, sale of assets, or similar business transaction.

8. Print-on-Demand Fulfillment and Shipping Partners

Because M10M operates using a print-on-demand fulfillment model, information needed to produce and deliver your order may be shared with third-party fulfillment and shipping providers. This may include your name, shipping address, order contents, and other order-related information necessary to manufacture, package, and deliver your purchase.

Where providers such as Printify or its connected production partners process end-customer order information on our behalf for fulfillment, they generally do so as processors or service providers supporting our business operations.

9. International Transfers

Because we use third-party commerce, hosting, fulfillment, payment, shipping, and technology providers, your personal information may be transferred to, stored in, or processed in countries other than the one in which you live.

These countries may have data protection laws that differ from those in your jurisdiction. Where required by applicable law, we rely on appropriate safeguards or recognized transfer mechanisms for such international transfers.

10. Retention of Personal Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide services, complete transactions, maintain records, resolve disputes, enforce our agreements, prevent fraud, and comply with legal, tax, accounting, and regulatory obligations.

Retention periods may vary depending on the nature of the information and the reason it was collected.

11. Security

We use reasonable administrative, technical, and organizational measures to help protect personal information. However, no website, system, transmission method, or storage environment can be guaranteed to be completely secure.

You should also take care when using the internet and avoid sending sensitive information through insecure channels.

12. Your Rights and Choices

Depending on where you live, you may have rights in relation to your personal information, including rights to request access, correction, deletion, restriction, objection, portability, or withdrawal of consent where consent is the basis of processing.

You may also have the right, in some jurisdictions, to opt out of certain types of targeted advertising, sharing, or similar processing. Where such rights apply, you may exercise them by contacting us using the details below. We may need to verify your identity before processing your request.

If Shopify is processing certain information under its own role for particular Shopify-controlled purposes, some rights may need to be exercised directly through Shopify’s privacy portal or other Shopify privacy controls.

We will not unlawfully discriminate against you for exercising privacy rights available under applicable law.

13. Lawful Bases for EEA and UK Visitors

If you are located in the European Economic Area or the United Kingdom, our lawful bases for processing personal information may include:

performance of a contract with you, such as processing your order and arranging delivery;

our legitimate interests, such as operating, securing, improving, and administering our store and business;

compliance with legal obligations; and

your consent, where consent is required or appropriate, such as for certain marketing or cookie-related processing.

Where we rely on consent, you may withdraw it at any time, although that will not affect processing already carried out before withdrawal.

14. Children’s Privacy

Our store is not directed to children, and we do not knowingly collect personal information from children in violation of applicable law. If you believe that a child has provided us with personal information, please contact us so that we can review and, where appropriate, delete it.

15. Third-Party Websites and Services

Our website may contain links to third-party websites, platforms, or services. We are not responsible for the privacy, security, or content practices of those third parties. If you follow a third-party link or use a third-party service, you should review that party’s own privacy policy and terms.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, store configuration, service providers, legal obligations, or privacy practices. When we do, we will post the updated version on this page and revise the “Last updated” date.

17. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or if you would like to exercise any privacy rights that apply to you, please contact us at:

SKYPRISM GENERAL TRADING FZ LLC
Mach 10 Moto / M10M
FDAM0441, Compass Building, RAKEZ, Ras Al Khaimah, United Arab Emirates
support@mach10moto.com